Refund policy

Returns and cancellations

Orders may be cancelled for a full refund before dispatch. Once an order has shipped, it cannot be cancelled.

Non-custom items

Contact us within 14 days of delivery to request a return. Items must be unused, in their original condition and packaging, and returned only after approval. Unless the item arrived damaged or incorrect, the customer is responsible for return shipping and any non-refundable import charges.

Custom and made-to-order items

Custom, personalized, and made-to-order products are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or materially different from the confirmed order.

Damaged, defective, or incorrect orders

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. After review, we may offer a replacement, repair, partial refund, or full refund as appropriate.

Refund timing

Approved refunds are sent to the original payment method. Your bank or payment provider may require 5–10 business days to post the refund.

Before returning an item

Please contact us before sending anything back. Returns sent without approval may not be accepted. This policy does not limit any mandatory consumer rights that apply in your country or region.